When Should I Order for My Wedding? Once you have decided on the quantity/types of designs you require you can place your order through the website, using the order notes to detail any special requests, such as colour changes and finishingtouches. Please also make a note of your wedding date/the date you require your flowers for.We aim to make and dispatch flowers three - four weeks before your wedding. By ordering early your order is assured (we do get fully booked for the busier summer months) and your flowers will arrive in perfect condition for the big day.
How long will dried flowers last? Dried flowers will last and last, especially when stored appropriately - away from sunlight (to prevent colour fade) and sources of heat and moisture, but to ensure they are at their very best we recommend sending them up to one month before the Wedding Day.Our preserved roses and peonies are at their best for up to four months.
How do I care for my flowers? We suggest keeping them in the boxes but unwrapped, as they are a natural product and if the environment became humid they would not fair well in bubble wrap. Keep them away from sunlight (to prevent colour fade) and sources of heat and moisture.
How can I contact you to arrange a bespoke design? All of our items are made to order for each customer.Therefore we can include/exclude any flowers and colours that you would like to create a design that’s right for you.Please be aware that this will sometimes impact on the prices shown as some types of flowers are more costly than others. Straightforward changes such as “please include a little pink in the buttonholes” can be made through ordering items on the website and adding a note to the order details page before processing payment.For larger orders and more complex changes please get in contact with us and we will be happy to discuss a bespoke design and a tailored quote. You are welcome to send ideas for inspiration, we know how much our brides love a Pinterest Board!However we will not copy the work of other floral designers and are sometimes limited in what we can achieve with dried and preserved flowers.We will always work with you to find a design idea that’s right for you and can send pictures once making up your order to check that you are happy with the choice of colours and flowers.
Can I visit you to discuss my order and see the flowers available? We are always happy to meet with customers and have a workshop in Blundeston, Suffolk (open most weekdays, Mon-Fri 9-2.30). Please contact us to make an appointment for a consultation.
How are the flowers packaged/delivered? The flowers are well packaged and secure in sturdy boxes, wrapped in tissue paper/bubble wrap with care instructions included. We usually send via Royal Mail and Parcelforce.A signature is required for larger orders so if you would like the delivery address to be a work address or family members please let us know.We will not take responsibility for any orders that go missing if you have asked them to be left in a “safe place.”
Can I take my flowers abroad for my wedding? Dried flowers travel really well and we have had many brides take them away with them. We always recommend checking customs/import laws of the country you are travelling to.We advise carrying them onto planes in hand luggage.
Where do you deliver to and how long will my order take to arrive. We deliver to the whole of the UK, we can also deliver to outside the UK if required, please contact us before placing an order so that we can provide a quote for an additional postage charges.For small orders placed through the website, where no special mention of the wedding date has been made, we will usually aim to deliver within 2 – 3 weeks of receiving the order.For orders that are required in a shorter time frame – for example funeral tributes and last minute orders -please contact us first, we will always endeavour to help where possible. During busy months when our delivery times may be longer or we are fully booked we will make this clear on the website product pages.
What are your delivery charges? Postage is dependent on the quantity of items and the size of the box that we will send them in. It is normally between £4-£10 for UK mainland.
Do you make fresh flowers or silk? For our wedding orders we only specialise in dried and preserved flowers.We are happy to explore fresh flower options for funeral orders, dependent on the size of the order.
What information do I need to provide for a funeral order? When placing an order for a funeral through the website we will contact you to gain the following information: The full name of the deceased, the Funeral Directors name and full delivery address, the time and date of the funeral.We will also ask what message you would like included on the card to be attached to the tribute.